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Customer Service
At Executool, our in-house sales leaders, account managers and outside sales representatives are here to handle all of your customer service needs. Just one phone call or email is all it takes to be assigned to a company representative who can promptly respond to your precision injection molding needs.
Our sales staff and account managers will take charge of your project from the very beginning—and they will stay on top of each job to ensure timeliness and monitor progress. They work collaboratively with your project manager, buyer and/or engineers to guarantee that project development flows smoothly through Executool’s design, tooling, quality and molding departments.
Executool has implemented a new Intranet quote system that instantly routes your project to each department, citing all of your requirements. This allows us to provide you with an accurate price and timeline, with no hidden charges or surprises. All information is stored at a highly secured offsite location to protect your proprietary information and maintain your privacy. Turnaround time for quotes is normally just a few days. You will receive information on your specific projects from our design, tooling, quality, molding and sales departments via Internet access.
Executool’s innovative Sales-Account manager system is custom-designed to meet your individual needs.
Executool offers:
- Supplier-managed inventories
- Monthly and quarterly quality service reports for delivery times, quality ratings and production capabilities
- Participation in cost-savings reduction teams to decrease costs, while maintaining quality parts.
- A team approach to design changes and any quality issues that arise
- Quick quote turnaround, with an interdisciplinary team approach
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Contact us today for more information